1. How do you prefer to communicate?
We utilize various methods of communication: email, phone, text, Instagram, Facebook, you name it. However, if it’s something important that we might need to reference for your session, email is our preferred method.
2. How many photos will I get? How long will it take to get my photos?
This depends on the type of session booked. This could range from 3 unwatermarked edited photos with our Standard Session to 20 unwatermarked edited photos with our Full-Day Session. Additional edits and/or unwatermarked photos are available for an additional fee. Proof images are returned to the client within 1-3 business days from the date of the session. The proof images are unedited, watermarked, and are not allowed to be downloaded or used. Upon receipt of the images, the client will have up to 3 business days to select which images they would like to be edited. Edited images take 7-10 business days to be returned. If the client request additional edits outside of the original package an additional 2 business days per image is reflected.
3. What is your cancellation policy?
We understand that unfortunate things happen and for this reason, we have a plan in place to protect both the photographer and the client. If you are unable to make your photo session, we ask that you provide us with at least 48 hours of advance notice and your deposit will be credited to a future session. In the event that a 24-hour notice is not provided, all deposits will act as a cancellation fee. No show clients will be charged the deposit, plus remaining balance. If the session needs to be rescheduled for any reason a $100 rescheduling fee will be added to your open invoice. All we ask for in return is at least 48 hours’ notice; otherwise, your session will be canceled and all deposits will act as a cancellation fee.
4. Do you deliver RAW files?
We shoot and edit every session in RAW to ensure the maximum amount of exposure and color information is available for our editing. However, we deliver edited and finished high-resolution JPEG files, and do not include RAW files with our packages.